超级球球隐私政策

超级有爱（杭州）智能科技有限公司（注册地址：浙江省杭州市余杭区良渚街道启梦创业中心2幢3楼302室）运营超级球球。 本政策说明我们在提供账号、智能设备连接、语音对话、AI 内容及客户支持服务时如何处理个人信息。

一、我们收集和使用的信息

• 账号信息：手机号或邮箱、国家或地区代码、昵称、头像和授权记录，用于注册、登录、找回账号和安全验证。
• 设备与家庭信息：设备标识、产品标识、设备名称、家庭和房间、在线状态、固件版本及绑定关系，用于配网、控制、升级和故障诊断。
• 网络与附近设备信息：蓝牙、局域网、Wi-Fi 名称和配网所需的位置信息，仅在您授权后用于发现并连接设备。Wi-Fi 密码用于完成配网，不在 App 日志中记录。
• 语音与聊天内容：您主动提交的语音、文字转写、对话和反馈，用于语音问答、聊天记录及总结。聊天数据最长保存1年，您可在产品提供的入口查看或删除。
• 照片与媒体：您主动选择或生成的图片，用于头像、设备图片、保存卡片和分享；相册写入仅在您发起保存时进行。
• 诊断信息：App 版本、SDK 版本、设备型号、系统版本、崩溃和运行日志。日志仅在您主动确认后上传，用于定位故障。

二、权限使用

相机、照片、麦克风、蓝牙、位置和本地网络权限均在相关功能需要时请求。拒绝非必要权限不会影响其他基础功能；您可在系统设置中随时撤回。

三、共享、委托处理与第三方 SDK

我们不会出售个人信息。为实现智能设备云服务、账号、推送、网络、语音识别、AI 问答和必要的安全诊断，信息可能由涂鸦智能生活 App SDK 及相应服务供应商按照我们的指示处理。 供应商只能在实现相关功能所必需的范围内处理信息，并受合同和适用法律约束。涉及跨境传输时，我们将按照适用法律履行告知、同意和安全保障义务。

四、保存、安全与您的权利

我们仅在实现目的和法律要求的期限内保存信息，并采取访问控制、传输加密、审计和数据最小化等措施。您可在 App 的“我的—设置—账号与资料”中访问、更正或注销账号， 也可通过账号注销页或服务邮箱请求访问、更正、删除、限制处理、撤回同意或获取副本。注销后，相关数据将删除或匿名化；依法必须保留的记录会隔离保存至期限届满。

五、儿童信息

本产品不供未满十四周岁的儿童独立注册。监护人如发现儿童在未经同意的情况下向我们提供信息，请联系我们核验并删除。

六、联系我们

隐私和数据权利请求：service@superbobo.com；投诉举报：operation@superbobo.com；电话：400-015-0718。

SUPER CHIOCHIO Privacy Policy

Super Youai (Hangzhou) Intelligent Technology Co., Ltd. operates SUPER CHIOCHIO. This policy explains how we process personal data when providing accounts, smart-device connectivity, voice conversations, AI content, and support.

Data we process and why

• Account data: phone number or email, country or region code, nickname, avatar, and consent records for registration, sign-in, recovery, and security.
• Device and home data: device and product identifiers, names, rooms, status, firmware, and bindings for setup, control, updates, and troubleshooting.
• Connectivity data: Bluetooth, local-network, Wi-Fi name, and setup-related location after permission is granted. A Wi-Fi password is used to complete setup and is not written to app logs.
• Voice and chat content: audio, transcripts, messages, and feedback you submit for voice answers, history, and summaries. Chat data is retained for no longer than one year and may be viewed or deleted through available controls.
• Photos and media: images you select or generate for avatars, device pictures, saved cards, and sharing. We write to Photos only when you request a save.
• Diagnostics: app/SDK version, device model, OS version, crash and runtime logs. Logs are uploaded only after your affirmative action.

Permissions, providers, and transfers

Camera, Photos, microphone, Bluetooth, location, and local-network access are requested only for the relevant feature and may be withdrawn in system settings. We do not sell personal data. Tuya Smart Life App SDK and service providers may process the minimum data required for device cloud services, accounts, notifications, networking, speech recognition, AI answers, security, and diagnostics under contractual and legal safeguards. International transfers are handled with safeguards required by applicable law.

Retention, security, and your choices

We retain data only as needed for the stated purpose or law and use access controls, encryption in transit, audit controls, and data minimization. In My — Settings — Account and profile, you can access or correct profile information and delete your account. You may also request access, correction, deletion, restriction, withdrawal of consent, or a copy by email. Deleted-account data is erased or anonymized, except isolated records that must be retained by law.

Children and contact

Children under 14 may not register independently. A guardian may ask us to investigate and delete data submitted without appropriate consent. Contact service@superbobo.com for privacy requests, operation@superbobo.com for complaints, or call 400-015-0718.